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    How the Internet and Social Media Is Impacting Social Work

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    Social media and the Internet, in general, have had an immense effect on social work. It enables communication between people from different corners of the world and makes access to information fast and easy. On the flipside, social media has brought about evils like fake news and Cyber Bullying whose effects can be fatal. But how exactly has what is possibly the most significant invention of the 21st century affected the field of social work? Below is a look at both the positive and negative impacts of social media.

    Positive impacts

    Enhanced Communication

    Social media has significantly improved the communication experience between social workers and their clients. Social networks such as Facebook and WhatsApp make it easier, cheaper and faster for social workers to get in touch with clients without necessarily spending money on transport. In addition to this, most social workers have social media pages where interested clients can contact them and book appointments without breaking a sweat.

    Globalization of social work

    Decades ago, social workers could only deal with issues affecting their neighboring communities. Now, with social sites like Skype and Facebook Messenger, it is possible for a counselor in the USA to offer their services to a client in Europe or Africa without either of them incurring massive expenditure.

    Easier solicitation of clients

    As mentioned earlier, social workers can attract more clients by opening social media pages and regularly updating content. As it were, there are numerous resources available to social workers who want to establish and grow their online presence such as using video to increase engagement on social media. On their part, clients can search for available social workers and be able to receive services such as spiritual, psychiatrist and anxiety counseling online even without revealing their identities.

    Negative Impacts

    Ethical dilemmas

    Social workers who have direct contact with their clients on social media face a lot of moral issues in their work. For one, being friends on Facebook may result in both consensual and unwanted flirting which may lead to a sexual relationship. This often leads to conflicts of interest which might affect the social worker’s efficiency.

    Privacy and confidentiality

    In the past, social workers relied on the personal information provided by their clients when designing interventions. With social media, social workers like counselors and psychiatrists may be tempted to spy on their clients’ social media pages to fish for information. This amounts to an invasion of privacy, which is not only an ethical issue but a legal issue as well.

    Social workers may also find themselves in awkward situations when, for instance, clients send them friend requests on Facebook and start chatting them up. There is also the risk of clients stalking social workers and using the information and pictures on their pages for unprofessional purposes.

    Regulatory challenges

    Social work remains mostly an unregulated field, and the increasing social media usage doesn’t make it any better. On one side, regulatory bodies may find it difficult to regulate online social workers who may not have a physical office or address for that matter.

    This is made even worse by the fact that there is no existing regulatory framework for online social work. Clients, on the other hand, may also not be in a position to verify the registration and regulatory status of their social workers especially if they’re not from the same country.

    Dealing with unregulated social workers exposes one to dangers such as sexual harassment and even fraud.

    Way forward

    Social work has a lot of challenges as it is and social media, despite being a significant opportunity, happens to be one of them. As government agencies find ways to regulate online social work, both the public and social workers must look out for themselves and find ways to protect their confidentiality.

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    Elliot Caleira is a freelance writer in the self-mastery in health and wellness spaces. When he's not writing you'll find him cooking or teaching Portuguese classes.

    Global

    From Homelessness to Giving Back – A Student’s Journey

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    On August 12, 2020, Gordon Wayne began a 16 day, 550-mile trek from Virginia to Boston College, all on foot. At first glance, Gordon may appear to be an average, middle-class college student. However, last year, Gordon was facing very different circumstances. Despite working extremely long hours and attending community college, Gordon was experiencing homelessness. With his car as his only means of shelter, Gordon applied to Boston College and was accepted with a full financial aid package which included housing. Months after, during a pandemic that caused a rise in foreclosure and evictions, Gordon took to the streets – literally – to create awareness and raise money for homelessness.

    Gordon is far from alone in his experience of homeless – in Virginia alone, there are almost 6,000 people experiencing homelessness every night. Throughout the United States, the number increases to over 550,000, with about 68,000 of those individuals being college students. In fact, a recent study showed that 60% of college students had experienced food insecurity or housing insecurity within the last 30 days. The current COVID-19 pandemic has put an increased strain on the available resources for students who were already struggling. The time spent residing on campus during the semester was often a safe space for these students, who may now have to find alternate arrangements.

    With many colleges now going remote, some students are left with no place to go to finish their semester. Some schools regularly have programs to address homelessness among students; for example, Kennesaw State University’s Campus Awareness, Resource & Empowerment (CARE) Services is a program that offers assistance with housing, food insecurity, and supportive services. A growing number of schools host campus food pantries, which have grown in popularity during the COVID-19 pandemic. While other schools may not have ongoing dedicated programs like KSU, many are able to provide guidance to students about local resources.

    Depending on the area they live in, people experiencing homelessness can face harsh weather conditions if they are unsheltered and struggle to access basic necessities like food, water, and bathrooms. Without access to bathrooms or similar facilities, it can be near-impossible to maintain a socially acceptable presence, making it even harder to find a job. On top of all of this, many people experiencing homelessness encounter high levels of violence and do not have access to adequate healthcare. The inability to access healthcare can leave many physical and mental problems untreated.

    One of the most effective programs to reduce homelessness is the federal housing assistance program. While it can take time to access due to waiting lists, this is a stable solution to housing insecurity. Recent years have seen a push for a new approach using the Housing First model. Housing First means that while housing is the top priority, services are available to help in other aspects of life as well, while taking the whole person into account. Housing First takes away many of the traditional barriers to accessing housing and offers it to those who want it, not just those who have proven they are “ready” for housing by maintaining sobriety or meeting other prerequisites.

    Gordon’s journey was an incredible display of both human resilience and generosity. A few strangers brought Gordon supplies during his walk and even more donated to his fundraising site. Since starting his walk, Gordon has raised over $160,000 to benefit the National Alliance to End Homelessness.

    This year, the week of November 15-22 was National Hunger and Homelessness Awareness Week. Every year the National Coalition for the Homeless works with the National Student Campaign Against Hunger and Homelessness to raise money and awareness for individuals struggling with food and housing insecurity. To make a contribution to National Hunger and Homelessness Awareness Week, click here. For those in need of assistance with food, here is a list of food pantries.

    With winter approaching and many unknowns still surrounding the COVID-19 pandemic, the stressors each individual is facing are constantly changing. Until December 31, 2020, there is a national eviction moratorium, meaning you cannot be evicted from your apartment due to the nonpayment of rent or fees. In order to be protected under this moratorium, you must submit a form to your landlord. If you are in need of help with rent, there are COVID-19 rental assistance programs throughout the country. You can also find local resources by calling 211 or visiting the 211 website here.

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    Health

    National Coalition to Support COVID-19 Frontline Responders

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    Companies Join Forces to Positively Impact 300,000 National Guard, First Responders and Healthcare Heroes

    Today, Operation Gratitude announced the launch of one of the largest coordinated efforts in the country to support the brave men and women on the frontlines of the Coronavirus pandemic. Companies across all industries are joining together to form the Coalition to Support COVID-19 Frontline Responders to leverage their collective resources and capabilities and provide direct support to hundreds of thousands of Frontline Responders nationwide. 

    Over the past two weeks, Operation Gratitude has delivered 60,000 individual items to Los Angeles Police and Fire Departments and 450 National Guardsmen in southern California, as well as 30,000 individual items and 1,000+ handwritten letters to the Metropolitan Police Department of Washington D.C. Bulk deliveries are scheduled this week at dozens of hospitals in NYC and Seattle and metropolitan police and fire departments in areas particularly impacted by the pandemic.

    Operations will scale up exponentially with generous support from CSX, Liquid IV, Mars Wrigley, Prudential Financial, Starbucks and The Starbucks Foundation and Veterans United Home Loans.

    The Coalition will be co-chaired by retired Lieutenant General Kathleen Gainey, who served as the Deputy Commander, U.S. Transportation Command and brings over 35-years of extensive logistics and transportation experience in the military and in collaboration with the private sector; and Robert Lackman, the former COO of The Gorilla Glue Company and a Navy veteran, who brings 25-years of supply chain and distribution expertise.

    Together the Coalition has pledged to support COVID-19 Frontline Responders by:

    • Raising $1.5 million in financial donations to fund bulk deliveries of 5 million items to 400 hospitals, police and fire departments, National Guard units and other Military response forces that are currently deployed or about to deploy.
    • Making in-kind donations of essential items, valued at $5 million, to support 300,000 frontline responders at hospitals, major metropolitan police and fire departments and deployed National Guard units over the next 10 weeks.
    • Mobilizing dedicated and grateful employees and their families through #VirtualVolunteerism with a focus on writing letters of gratitude to military, first responders and healthcare heroes.
    • Providing in-kind resources, to include critical transportation and logistics support and other professional services to ensure an agile and responsive operation

    “As we have all seen recently, the world can turn upside down in a matter of days. One thing that we can always count on during a crisis is our military and first responders on the frontlines,” said the CEO of Operation Gratitude, retired Marine Lieutenant Colonel Kevin Schmiegel. “While they continue to serve, we will continue to support them with the help of this coalition. Together, we will deliver millions of critically needed items and letters of appreciation globally to the Frontline First Responders who need it most.”

    Officers from Los Angeles Police Department unloading supplies

    In addition to engaging their employee’s enterprise-wide to write letters of appreciation for Frontline Responders, the founding members of the Coalition to Support COVID-19 Frontline Responders have also committed the following resources:

    • CSX – Financial support to enable bulk deliveries to 100,000 Frontline Responders allocated as part of their existing Pride In Service initiative and in direct support of tens of thousands of Military and First Responders in states and cities that the initiative has impacted since its launch in 2018.
    • Starbucks and The Starbucks FoundationFinancial support from The Starbucks Foundation to enable bulk deliveries to 50,000 Frontline Responders; in-kind product support from Starbucks including 50,000 lbs of Starbucks Coffee and a letter-writing campaign for Frontline Responders.
    • Veterans United Home Loans – Financial support to enable deliveries to 50,000 National Guardsmen, Deployed Troops and other Frontline Responders; in-kind product and services support including 50,000 drawstring bags for Frontline Responders; creation of a virtual letter writing platform, allowing others to show their support through #VirtualVolunteerism.
    • Prudential Financial – Financial support to enable bulk deliveries to 20,000 Frontline Responders and enterprise wide letter-writing. 
    • Liquid IV – Financial support to enable bulk deliveries to 5,000 Frontline Responders, and an in-kind donation of 312,000 hydration drink servings for every Frontline Responder impacted by the Coalition. 
    • Mars Wrigley – In-kind product donation of up to 1 million individual items, cause marketing campaigns, virtual letter-writing and funded drop shipments to locations most in need.

    Since 2003, millions of Americans have volunteered in a tangible way with Operation Gratitude, both in their communities and from their own homes, helping us to fill and deliver 2.6 million care packages. 17 years after the invasion of Iraq started and Operation Gratitude was born, our nation is again under attack on the homeland – this time by an invisible enemy. The grassroots movement that started with the first four care packages will grow at a time of great challenge for our nation and lead to a groundswell of appreciation for those serving on the frontlines of this pandemic.

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    Human Services

    Global Social Welfare Digital Summit Call for Proposals: Interdisciplinary Approach to Global Social Change

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    SWHELPER will host its four day annual virtual Global Social Welfare Digital Summit beginning on February 25th through February 28th, 2020. The Summit’s primary goal is to enhance practice for helping professionals by using technology to eliminate geographical borders for training, networking, and collaboration. 

    Our goal is to use an interdisciplinary approach for helping professionals to provide news, information, and resources critical to global knowledge sharing,says Deona Hooper, SWHELPER Founder and Editor-in-Chief, and host of the Global Social Welfare Digital Summit. 

    The virtual format transcends geographic locations and expands learning to a global classroom. Most importantly, it allows us to provide the same great content as an in person conference yet at a more affordable rate. Our four-day conference will focus on Activism, Health Care, Trauma Informed Care, Prevention and Solutions,Deona concludes.

    Call for Proposals 

    We are looking for speakers who are interested in giving presentations from micro to macro perspectives on topics of ethics, technology, research, policy and other related themes. All speakers are exempted from paying the participation fee and will have free access to all four days of the conference.  Additionally, each speaker will get a dedicated page where he/she can promote their work and products as well as free marketing and promotion leading up to the Summit. 

    • There are no fees for speakers. All presenters will be given a four-day pass to the live conference along with 1-year access to view all recorded presentation if they can not attend the other presentations live.
    • We will create graphics and posts for each presenter to promote on SWHELPER social media.
    • SWHELPER will publish articles recognizing all speakers chosen to present at the 2020 Summit.

    The call for proposals is open, and it will end on September 15th, 2019. Visit https://on.swhelper.org/2LyU54D for more information. Global Welfare Digital Summit will work with other media outlets to arrange interviews for speakers who want to discuss their work and presentations for the Summit. 

    About SWHELPER is a woman-owned, award-winning, mission-driven, and progressive news website dedicated to providing information, resources, and entertainment for the social good. Our audience is comprised of academics, policymakers, social workers, students, mental health practitioners, helping professionals, caregivers, and people looking for information to help themselves or a loved one in crisis. Visit us at www.swhelper.org

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